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Downturn Is an Opportune Time To Invest in Yourself
By Thomas & Amee Lecoq
Here are our recommendations for each of these conditions:
1: Not worth the effort. In this economy, many parents want to
help their children, but are financially unable. This is actually an argument
for increasing your internal and external marketing--reach more parents.
Although 10-15 percent of the public are unemployed, the majority
still have jobs. The U.S. savings rate is presently at a two decade high.
Reaching out to the community will connect you with parents who can
and will enroll their children in therapy; IF your communication makes
them certain the problem is vision and that you have the solution. And
parents who have the will, but not the means at this moment, will enroll as
their situation improves. Meanwhile, your extra effort will allow growth, or
stay any decline in therapy load.
2: Many doctors we work with had delightful educational
and informative presentations that simply didn’t produce patients.
Over nearly 3 decades of helping VT practitioners, this has been a
common mistake. Understanding why eye movements create problems is not the same
as leading a parent to see for themselves that the pain they and their child
suffer is in fact a vision problem.
In our view, the purpose of a presentation is to book exams and
have parents enroll in therapy. The missing element is getting to the emotions
surrounding the child’s behavior. That is exactly what we teach in our course
and consultation.
3: "I already know what to do…" This one is the bane of
our existence as consultants. It usually means someone told the doctor the way
to promote VT was to go visit non-VT docs, or school nurses, or pursue a school
district or other professionals for referrals.
Honestly, if these were such sure-fire ways to build practices,
wouldn’t every child who needs VT be receiving it by now?
There are numerous ways to develop a strong VT practice. The
effective methods require careful development of communications and marketing
skills of the doctor and support staff.
In a practice with both primary care and therapy, a significant
change in primary care case presentation will produce VT evaluations very
quickly. And if the primary care side accepts many managed care plans, an
entirely different patient flow and communication process is required.
The structure that makes managed care reasonably profitable will
suppress the higher yielding vision therapy caseload.
Community outreach (PR) is important in a primary care
environment, but for VT-only practices, it is critical.
The number one method is doing community workshops in which your
presentation touches the hearts and emotions of the people who attend. Few
doctors devote the time and attention required to master this without individual
coaching. As one of our favorite primary care/VT doctors counseled, get some
help. "You don’t have to do this alone."
4: Imperfect circumstances: Time, money, staffing issues
and uncertainty stop doctors from taking action. Waiting for circumstances to
change is one option, but another is to take action and change the circumstance.
Time considerations differ. Some doctors stay late most
evenings handling insurance paperwork, reports and bills. Others consider family
time precious and sacrifice income to be at home.
But several of our clients work less than 20 hours per week in VT
practices that gross more than half a million dollars per year. Free time is a
function of the structure of the practice and staff development. Getting help
with developing that structure and top-notch staff is a wise investment.
Money considerations are often closely intertwined with fear.
"If I put this money out, will I lose it?" "I tried something like this before
and it didn’t turn out so well."
Maybe the real problem is that a little guidance and some new
skills are sorely needed. Investing in stocks is considerably more risky than
investing in yourself because with coaching, you have direct control over the
outcome.
Staff issues are as varied as the personalities the doctor
hires. We are happy to provide any interested doctor with a staffing roles guide
and reference on where to find great VT personnel.
Click to request your guides or set up a free initial phone call.
One thing is certain, if you plan to grow; every staff member must
understand and be committed to the process. If someone balks, the doctor needs
to cause a change in attitude by taking a stronger leadership stand, retrain or
replace that person.
As you grow, it is necessary to lead growth with additional
personnel. (A back issue of the journal of the COVD covers this topic.) A
major symptom of failure to lead growth with personnel is that the therapy load
reaches a certain number, and then falls back. The numbers continually see-saw up and down
because you get too busy to do the things that caused growth in the first place.
Judiciously adding staff lets you keep up the effort that produces and sustains
growth.
Another sign is that you have trouble keeping therapists or other
skilled staff. This usually happens when they feel under-trained or that they
have more tasks than they can handle with integrity.
Uncertainty. The leader’s role is to define the destination.
Being hesitant to generate and share your vision of the future of the practice
is common among conservative VT doctors. However, failing to do so leaves the
staff adrift, trying to meet whatever they guess might be your intention.
What if they guess wrong?
Whether a doctor is new to practice or an old hand, the
challenges of building, maintaining or growing a therapy centered practice can
be daunting. That is why there are consultants and trainers. It is unreasonable
to expect anyone to be an expert in all things. It is rare in sports, for
example, for great players to become great coaches. One role is based on the
ability to perform; the other is based on the ability to cause others to
perform.
Talk to doctors with strong VT practices and you will find that
most got outside help at critical points in their career.
Lecoq Practice Development provides many kinds of assistance, from
our helpful free initial phone call, to courses, staff and therapist training,
to full consultations that transform a practice and career.
We enjoy helping. Contact us at idealvt1@verizon.net, or call
877-203-9100.
Amee and Thomas Lecoq invite you to call, attend a course, get
special training or choose our full consultation. Have the therapy practice
you’ve always dreamed of. Help thousands more kids.
NOW is a good time to start.
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