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Carole L. Hong, O.D., FCOVD
1234 Cherry St.
San Carlos, CA 94070
From: "Carole L. Hong, O.D." (email on VTOD list serve)
We recently had Tom Lecoq come for a two-day seminar and purchased his networking software. One of the reasons we decided to try Tom was that a colleague said she had to stop using his programs because she got too busy.
We haven't even had a chance to do all the things he recommends and our
practice is growing by leaps and bounds. He puts together all the things you
know you should be doing and want to do but don't have the time to do... and
makes it easy.
One of the best things about having Tom is his coaching. He was great in how he brought our entire office together. What he had to say to them inspired us all. He's given us a road map to follow. Contact me if you have any more questions.
Also, we are gradually changing from payment by session or by unit (nine sessions and a progress evaluation) to global fees. It'll be interesting to see how this all works out.
Good luck. We're interested to know what works and doesn't work for others too!
Advanced Eyecare Center
Enhancing Vision today...to help reach goals for tomorrow
D. Todd Wylie, O.D., F.C.O.V.D., Spokane, WA
"Step by step by step" is the phrase that stands out so clearly with Thomas Lecoq's presentation. My staff as well as myself have been amazed at how much more the parents are grasping the need for vision therapy and signing up. Our office is not having to go step by step to get more therapists on board to be able to handle the increased number of vision therapy cases. Needless to say it has been very exciting to see the changes taking place.
Thank you Thomas for helping us move in the right direction step by step by step.
D. Todd Wylie, O.D., F.C.O.V.D. (Spokane, WA)
John C. Metzger, O.D.
Lenexa, KS, (Kansas City area)
We have been on our own for just over a month now. We have diligently worked to implement all aspects of your program and have probably gotten about 75 % of the elements in place. The transformation has been easy for the team thanks to your well thought out plan.
We also have one really important element that was absent before your training --we have a real team working in the office now. Everyone understands the benefit of working smarter, not harder and is bought in to the common goal of helping kids have a better chance of success. We haven't gone a week yet withut things to celebrate. Just last week we had two calls from schools asking for workshops at upcoming teacher in-services - how's that for progress!
What a great feeling to be in control of your future and to have a foundation for decision-making. We wish we would have done this sooner!
John Metzger, Optometrist
Norman A. Rose, O.D.
1299 East Pennsylvania Ave., Suite B
Escondido, CA 92707
I just want to thank you immensely for organizing my vision therapy practice.
Before I met you, I was doing vision therapy but not really understanding how
the practice should be organized. Now we see more vision therapy patients,
referrals are up because of your way of presenting and explaining therapy, and
in such a short period of time.
I wished that I had met you years ago because I would be a lot further ahead and would have been able to help many more children. My staff also benefited immensely. Your training and coaching was fantastic. Thanks a million.
Norman A. Rose, O.D.
Derek T. Tong, O.D. FAAO, FCOVD
Pediatric Optometry, Vision Therapy
5546 Rosemead Blvd., Ste. 207
Temple City, CA 91780
Dear Thomas and Jean,
I would like to thank you for all the advice and coaching you provided to our vision therapy practice, which I started last June.
You have helped us build a referral-based vision therapy practice from scratch. Your NETwork software enables us to keep track of our referral sources and VT candidates. The software also allows workshop flyers, forms, and reports to be generated efficiently and professionally.
We are pleased to share with you that we are now providing 13 (since then, many more) vision therapy sessions per week for children with learning-related vision problems. Through the monthly workshops and the step-by-step-by-step evaluation approach, parents have been showing great respect and appreciation for our service. We also have a growing number of educators and professionals who recommend our unique service for their students and clients.
Please accept our deepest gratitude for all that you have done for us.
Derek T. Tong, O.D. FAAO FCOVD
Mary E. Baker, O.D.
Overlake Family Vision
Bellevue, WA 98004
I just wanted to let you know that your vision therapy marketing program is working well for us! As you know, Overlake Family Vision is a new start up business. We started out without a single patient record and business was slow. I had been making contacts in town in order to promote our vision therapy program and I didn't have much success. I thought I was contacting the appropriate professionals who would be most likely to refer vision therapy patients to me. Although I really felt like I was on the right track in starting a vision therapy program, I wasn't making any progress.
After our seminar with you and Jean, I had a good understanding about where to look for prospective patients and referral sources. I learned that public schools and pediatricians don't want to know about vision therapy. Your computer program and your expertise really gave us a strong foundation on which to build our practice!
It has taken us a while to get the ball rolling, and now it's finally happening! We are getting calls to request staff in-services and the attendance at our monthly seminars is growing! We now have patients coming to us seeking vision therapy! It is really exciting!
Thomas, I am so glad that you contacted me about your program! You do fantastic work and your lifetime goal to help as many children who have learning related vision problems as possible is very admirable! Thank you for all that you have done for our practice and thank you for your continued support!
Mary E. Baker, O.D.
Donald J. Janiuk, O.D., FCOVD
Poway, CA 92064
I thought I would let you know that I have already seen a wonderful change in our staff's attitude. Over the years I've gotten into some habits regarding case presentations that were not in my patients' best interest. You've really got me in tune with the need to make our patients and their parents aware of the gravity of the situation and have given us a way to convey this message to them.
When I informed my staff that we were going to have a practice management consultant in the office to do staff training, there was quite a bit of apprehension. We had a "Management by Statistics" consultation that was really quite tedious, with emphasis on constantly increasing the number of patients and "selling" additional services and materials. Needless to say your training has pleasantly surprised the staff. We have always prided ourselves on being a practice providing quality services and materials. Over the years, as managed care has become more prevalent, we have slipped into accepting more plans that really don't pay adequately for the quality we offer our patients. As a result of the lower reimbursements, we shortened the time scheduled for examinations...you have shown us the way to decrease, if not eliminate, our acceptance of those plans. Working smarter, not harder, and spending the time to educate our patients makes sense to everyone here.
Over the years, the explanations I've given my patients have gotten way too technical. I know in the weeks to come as I change my case presentations to your recommended outline we will be doing our patients even a greater service. Patient education using your steps of Recognition, Talk, Experience and Committed Action is getting to feel more natural to me. Your suggestions seem to be easily understood and, as a result of using them, we are already seeing a higher percentage of our patients understand their visual problem and agree to take the appropriate vision therapy.
You've provided a really life changing experience that will never be forgotten.
Donald J. Janiuk, O.D., FCOVD
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